• Monday - Friday : 7:30 am - 12:30 pm and 1 pm - midnight
• Saturday and Sunday : 8 am - 12 pm and 4 pm - 8 pm

• Studio (T1) - 1 or 2 people - 20 m²
  Kitchen part: microwave, baking tray, fridge, dishes, dish washer.
  Living room: 2 sleeps bed (80 cm), table, chairs, desk, TV and telephone.
  Bathroom: shower and toilets.



• Large Studio (T1Bis) - 1 or 3 people - 25 m²
  Kitchen part: microwave, baking tray, fridge, dishes, dish washer
  Living room: 1 sofa bed or 2 single beds (80 cm) and one extra bed, table, chairs, desk, TV and telephone.
  Bathroom: shower and toilets



• One bedroom apartment (T2) - 1 to 4 people - 35 m²
  Kitchen part: microwave, baking tray, fridge, dishes, dish washer
  Living room: 1 sofa bed or 2 single beds (80 cm), table, chairs, desk, TV and telephone.
  Bedroom: double bed (140 cm)
  Bathroom: shower and toilets

• Jardin Royal: It is the first park of the city. Created in 1754, it grows exotic vegetables and various flower species. The high trees bring a lot of freshness to the park, which is very appreciated in the summer. Ducks and swans enjoy the little pond that provides a pleasant sensation of wellness floating in the air.
• Le Plan Lumière, inaugurated in April 2004, is an ambitious and original programme. It gives Toulouse a new night appearance that uses the last technologies emphasizing all the beauty and diversity of its heritage.
• The Halle aux Grains - The Basilica of Saint-Sernin
• The Church of Taur - The Church of Dalbade
• La Prairie des Filtres
• The Church of Saint-Aubin
• The Chapel of Notre Dame de Lourdes
• Les Jardins de Sortilège where you will be told the secrets of tinctorial, medicinal, aromatic or aphrodisiac plants.

• Bus: Line 79 stop "Diagora" or line 80 stop "Gare"
• Railway stations: Matabiau or Labège - At 15 mn by the road
• Airport: Toulouse-Blagnac - At 20 mn by road
• By Car: Ring road exit n°19 "Le Palays", then follow direction "Diagora"

• Internet access: High speed cable internet access charged at 2.00 EUR per day (no wifi).


• Cleaning frequency: weekly cleaning or every 2 weeks for stays of 29 nights or more.


• Laundry facility: laundry room available at property, charged at 4 EUR per wash, 2.50 EUR per dryer use.


• Air conditioning: available in all apartments.


• Leisure facility: not available.


• Parking: onsite private car park available, charged at 6.00 EUR per day.


• Extra bed: not available.

CANCELLATION AND AMENDMENT POLICY

The cancellation and amendment deadline is for 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation.

• All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

• Any reservation cancelled more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a £25 (GBP) processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.
  Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a GBP 25 (GBP) processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5 percent (of the total amount originally paid) credit card handling fee charge.Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate.If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

• Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

• Any reservation made or arriving within 3 working days prior to arrival will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

• Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the property will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 3 working days (monday to friday) prior to the arrival date or for a 'no show', Apartotels.com will retain an amount as follows:

• for stays of under 7 nights, the value of one night's stay;

• for stays of between 7 nights to 27 nights, the value of three nights' stay; and

• for stays of more than 28 nights, the value of seven nights' stay.

The above amount will be deducted from the refund issued. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to a £25 (GBP) processing fee if the length of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.